Shipping policy

Thank you for choosing Nguyen – Empress Herbal Glow.

We carefully prepare every order to ensure your Imperial Herbal Skincare Powder arrives safely and in excellent condition.

Orders are typically processed within 1 business day after payment is confirmed.

Orders placed on weekends or U.S. public holidays may be processed on the next business day.

We currently ship within the continental United States (U.S. mainland).

At this time we do not ship to:

Free Standard Shipping on all eligible orders within the continental United States.

Most orders arrive within:

3–5 business days

Please note that delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.

Once your order has shipped, you will receive a confirmation email containing your tracking number.

You can use this tracking information to follow your package until delivery.

Please ensure your shipping address is accurate before completing checkout.

If an incorrect address is provided, shipping delays or additional carrier charges may occur.

If you notice an error, please contact us as soon as possible at:

We will do our best to help before the order ships.

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date.

We'll gladly work with the shipping carrier to help resolve the issue.

If you have any shipping questions, please contact us anytime at:

We're always happy to help.

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