Refund policy
At Nguyen – Empress Herbal Glow, we want you to shop with confidence. If something isn't right with your order, we're here to help.
Returns
Because our products are personal skincare items, we are unable to accept returns of opened or used products for hygiene and safety reasons.
If your product arrives unopened and you wish to request a return, please contact us within 7 days of delivery before sending anything back.
Return requests are reviewed individually.
Damaged, Defective, or Incorrect Orders
If your order arrives:
- damaged,
- defective,
- or you received the wrong item,
please email us within 7 days of delivery at:
Include:
- your order number,
- a brief description of the issue,
- and clear photos of the product and packaging.
We'll review the situation promptly and, where appropriate, provide a replacement or a refund at no additional cost.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your bank or card issuer to process the refund after it has been issued.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or offer refunds for:
- opened or used skincare products,
- products damaged through misuse,
- products returned without prior approval.
Need Assistance?
If you have any questions about your order, please contact us:
We're always happy to help.